Make Every Moment Shine – Leave the Laundry to Us
How Our Laundry Pickup & Delivery in Nashville Works:
Schedule a Pickup
- Streamlined Booking: Use our user-friendly website or app to choose your pickup day.
- Pack your bags: Continue to use your Clean Drop bags if you’re a returning customer.
- Welcome, New Users: A 13-gallon kitchen trash bag is equivalent to our branded Clean Drop bag. It’s simple and straightforward for your first drop!
- Set It Out: Place your laundry in your designated spot for pickup by 9:00 AM, and we’ll whisk it away.
Expert Cleaning Process
- Detailed Attention: We sort each piece with a keen eye, and check your pockets to prep for the perfect wash.
- Customized Care: Whether you prefer scented or unscented, need fabric softener, or require color-safe bleach — we’ve got you covered.
- Thorough Cleaning: Your clothes get a deep, expert clean, emerging spotless and fresh.
- Professional Finish: Precision folds that would make a paper airplane jealous. Your clothes come back ready to impress.
Prompt and Secure Delivery
- Flexible Return Times: Choose between next-day or two-day returns for your fresh, perfectly folded clothes. An additional $5 fee applies for express service.
- New to Clean Drop?: You’ll receive your pristine laundry in our signature Clean Drop bags with your first order.
- Flexible Delivery: Not home? No sweat. We’ll leave your laundry safe and sound in your designated spot.
- Cleaned and Dropped: Consider your laundry day, delivered.
Experience the Clean
Drop Commitment
Your experience matters to us. Our customer care team is always on standby, ready to assist with any questions or feedback. Reach out to us via text, email, or telephone. Experience the commitment, care, and convenience that is Clean Drop.
Frequently Asked Questions
Q: How do I confirm service availability in my area or for an apartment/condo?
A: Simply sign up, and our system will verify if our services are available in your location. We proudly serve apartments and condos in Nashville with a front desk or concierge for pickups and deliveries.
Q: Can you detail your washing process and any excluded items?
A: We wash using cold water and dry on a medium setting. Excluded items include pillows, curtains, sofa covers, rugs, sleeping bags, pet beds, and stuffed animals.
Q: What detergent options do you offer, and how are bulky items billed?
A: You can select either scented or unscented detergent. Please note, while we offer an unscented option, we cannot guarantee a completely scent-free experience due to the possibility of scent transfer from general processing. Bulky items are not included in the by-the-bag pricing because they require special handling. For more detailed information, please visit our pricing page.
Q: What constitutes "contaminated" items, and what's your policy?
A: Contaminated items are those exposed to biohazards like bodily fluids, soiled cloth diapers, mold, bedbugs, or toxic chemicals. For the safety of our team and customers, we cannot process such items. If contamination is discovered after pickup, we will contact you for safe item return.
Q: How is billing handled, and what if I miss a pickup or have special requests?
A: Billing is based on by-the-bag pricing plus any additional services. Missed pickups incur a $20 fee; express service is an additional $5
Q: Is there a minimum order size?
A: Yes, the minimum order is one standard bag, charged at the standard bag rate.
Q: Can I give specific pickup/delivery instructions?
A: Yes, specify any special instructions for pickup or delivery when scheduling.
Q: Can I donate clothes through your service?
A: Yes, label items as ‘donation,’ and we’ll handle the rest.
Q: What are the dimensions and weight capacities of the bags offered?
A: Our Standard Bag is approximately 22″ x 28″, suitable for one hamper’s worth of laundry, or 20-30 pounds (about 3 standard loads).
Q: Why is there a fee for bags that aren’t closed properly, and how much is it?
A: To maintain safety and cleanliness, it’s crucial bags are fully closed. A $10 fee applies for improperly sealed bags.
Q: What if items are lost or damaged, or I forget something in my pockets?
A: Please double-check pockets. Contact us for lost or damaged items, and we’ll resolve the issue promptly.
Q: Need more information?
A: Reach out at care@clean-drop.com for further queries.