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Terms & Conditions

TERMS OF SERVICE

These Terms were last updated on October 27, 2023

Welcome to Clean Drop!  Make Every Moment Shine – Trust Clean Drop.  While life’s best experiences are unfolding, don’t let laundry hold you back. Give it to us and enjoy your free time.  

Throughout this site, the terms “Clean Drop”, “we”, “us” and “our” refers to Clean Drop, LLC.  We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.  By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following terms and conditions (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.  If you do not agree to all the terms and conditions of these Terms, then you may not access the website, purchase any products or services (“Services”) or otherwise use any Services. 

You represent to us that you are lawfully able to enter into contracts. You must be at least 18 years of age (or the age of legal majority in your jurisdiction if different than 18) to be eligible to use the Services. In certain instances, Clean Drop may require you to provide proof of identity to create your Account, or to access or use the Services, and you acknowledge and agree that you may be denied access or use of the Services if you refuse to provide such proof. This Agreement applies to all visitors, users, customers and others who access the Services (“Users”).

We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. Your continued use of the Services or access to the website following the posting of any changes constitutes acceptance of those changes.

  1. Our Services
    1. Services.  Clean Drop provides laundry services for delivery Users.  You can schedule Services via our website and/or application. Clean Drop does all laundry in state-of-the-art commercial-grade washing machines and therefore does not take “hand washing” instructions. 
  1. Pick-Up and Delivery. Our goal is to provide convenient and frictionless Services to our Users.  We are willing to leave completed orders wherever the customer dictates. However, Clean Drop is not responsible for any missing or damaged items if the order is not personally received by you and picked up and delivered by a Clean Drop representative. Clean Drop is not responsible for missing or damaged items from orders that are picked up or dropped off in an unsecured or unattended location.
  1. Restrictions.  Orders with any items that fall into the below categories will be rejected.  Clean Drop does not clean the following:
    1. Prohibited Items
      1. Pillows
      2. Curtains
      3. Sofa covers
      4. Rugs
      5. Sleeping bags
      6. Pet beds
      7. Stuffed animals
  1. Contaminated Items.  Submitting such items will incur a minimum charge of $100 due to Clean Drop’s processing/handling of these items that we do not except. Users are responsible for retrieving these items (they will not otherwise be delivered back to you):
    1. Human or pet bodily fluids in more than trace amounts (biohazardous materials)
    2. Mildew
    3. Bedbugs or any other insect infestation
    4. Poison ivy or poison oak oils
    5. Hazardous chemical residues
  1. Specialty Items.
    1. Wedding dresses
    2. Costumes
    3. Hats and other headwear
    4. Shoes
    5. Items made from fur or other animal surfaces
    6. Purses and handbags
  1. Promotional Offers. Clean Drop may, in our sole discretion, create promotional codes that may be redeemed for Service credit or other features or benefits, subject to the terms that Clean Drop may establish on a per promotion basis. You agree that promotional codes (i) may only be used for the intended audience and purpose, (ii) may not be duplicated, sold, or transferred in any manner or made available to the general public by you, unless explicitly approved by Clean Drop in writing, (iii) may not be used to exceed or attempt to exceed quantity limits applicable to such promotional offer when purchasing Services or otherwise using any Account to purchase Services for any purpose not expressly permitted by these Terms and the terms of a specific promotional offer. All promotional codes (i) may be disabled by Clean Drop at any time for any reason without liability; (ii) are not valid for cash; and (iii) may expire prior to your use.  Clean Drop reserves the right to withhold or deduct credits or other features or benefits obtained through the use of any promotional offer by you or any other user in the event that Clean Drop determines or believes that the use or redemption of the promotional offer was in error, fraudulent, illegal, or in violation of the applicable promotional offer terms or these Terms. 
  1. Issues with the Services
    1. Damaged Items
      1. General.  We take the utmost care in cleaning and processing garments entrusted to us and use such processes which we believe are best suited to the nature and conditions of each individual garment. Despite these efforts, customer understands and agrees that damages may occur.  We cannot and do not assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. This applies particularly, but not exclusively, to suedes, leathers, silks, satins, double-faced fabrics, vinyls, polyurethanes, lace, etc. Responsibility also is disclaimed for trimmings, buckles, beads, buttons, bells and sequins.  In addition, we cannot guarantee against color loss, color bleeding, shrinkage, or against damage to weak and tender fabrics.  Furthermore, Clean Drop is not responsible for garments with inherent manufacturer defects or mislabeling of cleaning procedure.
      2. Any damaged items from your order must be reported to support@clean-drop.com within twenty-four (24) hours of delivery. Clean Drop is not responsible in any way for any damaged items reported after this time.
      3. Clean Drop’s maximum liability for any damaged items will not exceed six hundred dollars ($500), even if the order costs over $500 to process. Clean Drop’s maximum liability for any single damaged item will not exceed one hundred dollars ($100) even if the fair market value for the item is more. Any amounts due to you will be credited to your Account.  
  1. Lost Items. 
    1. Any missing items from your order must be reported to support@clean-drop.com within twenty-four (24) hours of delivery. Clean Drop is not responsible in any way for any missing items reported after this time. 
    2. Clean Drop’s maximum liability for any lost items will not exceed six hundred dollars ($500), even if the order costs over $500 to process. Clean Drop’s maximum liability for any single lost item will not exceed one hundred dollars ($100) even if the fair market value for the item is more. Any amounts due to you will be credited to your Account.  
    3. Although we use commercially reasonable efforts to track such items, we are not responsible for loose items in pockets or bundles of garments (i.e. jewelry, watches, cash). We request that you empty all pockets and check for loose items prior to putting laundry out for pickup, as we cannot be held responsible for damage to your garments caused by items left in pockets (lipstick, gum, pens, etc.). 
  1. Care Instructions.  We are not responsible for garments placed in wash-and-fold bags that require care other than standard machine washing and drying.
  1. Allergies.  We are not liable for allergic reactions resulting from our washing process or detergents.
  1. Unclaimed Items.  In accordance with Tennessee law:
    1. If a garment or article is not redeemed by you within ninety (90) days, we may, without liability or responsibility for the article or garment, dispose of it at a public or private sale or in any other manner; provided, that the we have notified you by registered letter mailed to your last known address that the article or garment will be disposed of unless it is redeemed within thirty (30) days from the date of the letter; and/or
    2. If a garment or article is not redeemed by you within one hundred eighty (180) days, we may, without any liability or responsibility for the article or garment, and without notification to you, dispose of the article or garment in any manner.
  1. Account.  In order to use certain of Services and/or purchase Services, you will be required to create an account and provide accurate, current and complete information in connection with your use of the Services (“Account”).  You agree to maintain and promptly update your Account information as necessary to maintain its accuracy including having a valid and unexpired credit card on file. Clean Drop reserves the right to suspend or terminate access to and use of the Services, or any portion thereof, on the basis of inaccurate or incomplete Account information.
  1. We may maintain different types of accounts for different types of Users. If you open a Clean Drop Account on behalf of a company, organization, or other entity, then (a) “you” includes you and that entity, and (b) you represent and warrant that you are an authorized representative of the entity with the authority to bind the entity to this Agreement, and that you agree to this Agreement on the entity’s behalf. 
  1. You may control your Account and how you interact with the Services by changing the settings in your Account. By accessing the Services and/or setting up an Account, you consent to having these Terms provided to you in electronic form and that all Terms, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirements that such communications be in writing. You acknowledge that when you sign up for our Services or provide any contact information, including an email address or phone number in connection with that activity, or service (“Contact Information”), you agree that this action constitutes a purchase or inquiry establishing a business relationship with us. You expressly consent to our communicating with you about our Services using the Contact Information you provided to us. You also attest that you have the legal authority over any Contact Information that you provide to us and can provide us with the authorization to contact you. This means we may contact you, in person or by recorded message, by e-mail and/or mobile telephone number (including use of automated dialing equipment), text (SMS) message, or any other means of communication that your wireless or other telecommunications device may be capable of receiving.  If you do not want to receive such email messages, you may opt out or change your preferences in your Account settings page. Opting out may prevent you from receiving email messages regarding updates, improvements, or offers.
  1. You are solely responsible for all activity that occurs when the Services are accessed through your Account, and you must keep your account password secure. You must notify Clean Drop immediately of any breach of security or unauthorized use of your Account. Clean Drop will not be liable for any losses or damages arising from your failure to protect your password or Account information and/or caused by any unauthorized use of your Account.
  1. While it is our practice to confirm online orders via email, the receipt of an email order confirmation does not constitute our acceptance of an order nor our confirmation of an offer to sell a product or service. We reserve the right, without prior notice and at any time: (a) to bar any User from making or completing a transaction; and (b) to limit or impose conditions on the honoring of any coupon, coupon code, promotional code, or other similar promotion.  We also may require additional information and/or verification of information prior to the acceptance, pick-up and/or delivery of any order.  Partial shipment or partial cancellation of orders may occur.
  1. Services Rules.
  1. The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to use the Services unless they are supervised by you. You may not assign or otherwise transfer your Account to any other person or entity.
  1. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes. 
  1. You agree not to engage in any of the following prohibited activities: (i) copying, distributing, or disclosing any part of the Services in any medium, including without limitation by any automated or non-automated “scraping”; (ii) using any automated system, including without limitation “robots,” “spiders,” “offline readers,” etc., to access the Services; (iii) transmitting spam, chain letters, or other unsolicited email; (iv) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Services; (v) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (vi) uploading invalid data, viruses, worms, or other software agents through the Services; (vii) collecting or harvesting any personally identifiable information, including account names, from the Services; (viii) using the Services for any commercial solicitation purposes; (ix) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, stealing or assuming and person’s identity (whether a real identity or nickname or alias), conducting fraud, hiding or attempting to hide your identity; (x) interfering with the proper working of the Services; (xi) accessing any content on the Services through any technology or means other than those provided or authorized by the Services; or (xii) bypassing the measures we may use to prevent or restrict access to the Services, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Services or the content therein.  Furthermore, you may not use the Services to develop, generate, transmit or store information that: (A) infringes any third party’s intellectual property or other proprietary right; (B) is defamatory, harmful, abusive, obscene or hateful; (C) in any way obstructs or otherwise interferes with the normal performance of another person’s use of the Services, (D) performs any unsolicited commercial communication not permitted by applicable law; and (E) is harassment or a violation of privacy or threatens other people or groups of people.
  1. In addition to other prohibitions as set forth in the Terms, you are prohibited from using the Services, website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (e) to submit false or misleading information; or (f) to collect or track the personal information of others.
  1. We may, without prior notice, change the Services; stop providing the Services or features of the Services, to you or to Users generally; or create usage limits for the Services. We may permanently or temporarily terminate or suspend your access to the Services without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms, or for no reason. Upon termination for any reason or no reason, you continue to be bound by these Terms.
  1. Proprietary Rights.

The Services and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, and music (the “Clean Drop Content”), and all intellectual property rights related thereto, are the exclusive property of Clean Drop and its licensors. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such intellectual property rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any Clean Drop Content. Use of the Clean Drop Content for any purpose not expressly permitted by this Terms is strictly prohibited.  These Terms do not provide you with title or ownership of any Services or Clean Drop Content, but only a limited right to use the same solely upon the terms expressly set forth in these Terms.  

  1. Payment
  1. Fees.  All prices on the website or mobile application are estimates based on the weight you enter and may be subject to change based upon Clean Drop’s policies or accurate weight measurements You agree that you are responsible for the payment of all amounts that accrue under your Account and/or in relation to the purchase of the Services. You also agree to be responsible for all payments, fines, penalties and other liabilities incurred that arise out of or relate to payments that you authorize or accept on or through the Site, including, without limitation, all fees, penalties, taxes and duties; and to be responsible for all expenses (including costs and reasonable outside attorney fees) and interest incurred by any such person or entity to collect any overdue amounts.
    1. The types of fees include but are not limited to:
      1. Service Fees
      2. Delivery Fees
      3. Special request Fees
      4. Missed pick-up or drop-off Fees ($20)
      5. Subscription Fees
      6. Bag non closure Fee ($10)
  1. The minimum order currently starts at one standard bag.  Anything under that will be charged at the one standard bag pricing.
  1. Recurring Billing/Subscriptions. By purchasing a monthly subscription, you agree to an initial and recurring monthly subscription fee at the then-current monthly subscription rate, and you accept responsibility for all recurring charges until you cancel your subscription. You may cancel your monthly subscription at any time in your Account or by emailing support@clean-drop.com at least two days prior to your monthly renewal.
  1. Clean Drop uses a third-party payment processor (the “Payment Processor”) to handle credit card transactions. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms. We are not responsible for errors by the Payment Processor. By utilizing the Services, you agree to pay us, through the Payment Processor, in accordance with the applicable payment terms.  
  1. To the fullest extent permitted by law, you agree to waive all claims against Clean Drop and its affiliates related to any unauthorized payments made on, through, or in relation to your Account.  You represent and warrant that any payment information you provide on or through the Site is current, complete, and accurate, and that you will promptly notify Clean Drop if your payment information has changed (such as a change in address or expiration date), if your payment method has been canceled, or if you become aware of a breach of security.
  1. Refunds and Exchanges. All sales and payments made on, through, or regarding the Site or any Services offered, marketed, sold, or provided on, through, or in relation to the Site are subject to the Clean Drop Shipping and Return Policy. You agree not to initiate a chargeback for any fees paid or payable under this Agreement. Since we have a clear and explicit Return Policy that you have agreed to prior to completing the purchase of any of our Services, we do not tolerate or accept any type of chargeback threat or actual chargeback from your credit card to Clean Drop. In the event that a chargeback is placed on a purchase or Clean Drop receives a chargeback threat during or after your purchase, Clean Drop reserves the right to report the incident to all three credit reporting agencies or to any other entity for inclusion in any chargeback database or for listing as a delinquent account which could have a negative impact on your credit report score. The information reported will include your name, email address, order date, order amount, and billing address. Chargeback abusers wishing to be removed from the database shall make the payment for the amount of the chargeback. 
  1. Privacy

We care about the privacy of our Users. Clean Drop’s privacy practices are governed by Clean Drop’s privacy policy, the most updated copy of which can be found at https://clean-drop.com/privacy-policy/  (“Privacy Policy”). The Privacy Policy does not cover the information practices exercised by any third parties that Clean Drop does not own or control. 

  1. Security

Clean Drop cares about and takes very seriously the integrity and security of your personal information. We take commercially reasonable administrative, physical and electronic measures designed to safeguard and protect the Services, content, materials and data therein from unauthorized access, use, modification, deletion and/or disclosure.  However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.

  1. Third-Party Links and Information

The Services may contain links to third-party materials that are not owned or controlled by Clean Drop. Clean Drop does not endorse or assume any responsibility for any such third-party sites, information, materials, Services, or services. If you access a third-party website or service from the Services, you do so at your own risk, and you understand that these Terms and Clean Drop’s Privacy Policy do not apply to your use of such sites. You expressly relieve Clean Drop from any and all liability arising from your use of any third-party website, service, or content. Additionally, your dealings with or participation in promotions of advertisers found on the Services, including payment and delivery of goods, and any other terms (such as warranties) are solely between you and such advertisers. You agree that Clean Drop shall not be responsible for any loss or damage of any sort relating to your dealings with such advertisers.

  1. Indemnification

You hereby agree to indemnify, release, and hold harmless Clean Drop, Clean Drop’s parents, subsidiaries, and other affiliates, and their respective officers, directors, managers, owners, partners, agents, employees, representatives, trustees, assigns, transferees, contractors, vendors, and licensees from and against any and all liabilities, claims, suits, demands, actions, judgments, losses, damages, fines, penalties, and expenses (including costs and reasonable outside attorney fees) incurred by such indemnitees, or asserted against such indemnitees by third parties, arising out of or in connection with (a) your acts, errors, or omissions, (b) your use of the Site or any Services or services made available on, through, or in relation to the Site (including, without limitation, the Services), (c) your violation of the rights of or other injury to any third party, (d) injuries to persons or property (including yourself) resulting from your use or purchase of any Services; and/or (e) your breach of all or any part of this Agreement.  This indemnification, defense and hold harmless obligation will survive these Terms and the termination of your use of the Site or Services.

  1. No Warranty
  1. You understand that there is inherent risk in the cleaning Services and there is potential for clothing and related items to get lost or damaged. Clean Drop has implemented measures designed to prevent the situations of lost or damaged items from happening, but Clean Drop cannot guarantee that such situations will never happen. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. Clean Drop, ITS SUBSIDIARIES, ITS AFFILIATES, AND ITS LICENSORS DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE OR CORRECT; THAT THE SERVICES OR SERVICES WILL MEET YOUR REQUIREMENTS; THAT THE SERVICES WILL BE UNINTERRUPTED OR SECURE; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
  1. CLEAN DROP MAY ALTER, SUSPEND, ADD TO, OR DISCONTINUE THE SERVICES IN WHOLE OR IN PART AT ANY TIME FOR ANY REASON, WITHOUT NOTICE OR COST. BY HAVING ACCESS TO THE SERVICES, YOU AGREE THAT CLEAN DROP AND PARTNERS MAY PLACE ADVERTISEMENTS ON THE SERVICES. THE TYPES OF ADVERTISEMENTS ARE SUBJECT TO CHANGE.
  1. IF YOU ARE DISSATISFIED WITH THE SERVICES AND/OR ANY PRODUCTS PURCHASED THROUGH THE SERVICES, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE ITS OR THEIR USE.  
  1. THE DISCLAIMERS AND EXCLUSIONS UNDER THESE TERMS WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
  1. Limitation of Liability
  1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Clean Drop, ITS AFFILIATES, AGENTS, DIRECTORS OR EMPLOYEES, BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, whether a claim for any such liability or damages is premised upon breach of contract, breach of warranty, negligence, strict liability, or any other theory of liability, even if Clean Drop has been apprised of the possibility or likelihood of such damages occurring.  
  1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Clean Drop ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES; (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO OR USE OF OUR SERVICES;  (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN; (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES; (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICE BY ANY THIRD PARTY; (VI) ANY ERRORS OR OMISSIONS  IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES; AND/OR (VII) THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. IN NO EVENT SHALL Clean Drop, ITS AFFILIATES, AGENTS, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU FOR ANY CLAIMS, PROCEEDINGS, LIABILITIES, OBLIGATIONS, DAMAGES, LOSSES OR COSTS IN AN AMOUNT EXCEEDING THE AMOUNT YOU PAID TO Clean Drop FOR THE SERVICES HEREUNDER OR SIX HUNDRED DOLLARS ($600), WHICHEVER IS GREATER.
  1. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS TERMS GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS OF LIABILITY UNDER THIS TERMS WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.
  1. Governing Law and Dispute Resolution
  1. Governing Law; Limitation of Claims. This Agreement will be governed by and construed in accordance with the laws of the State of Tennessee. You agree that regardless of any statute or law to the contrary, any claim or cause of action against Clean Drop arising out of or related to this Agreement must be filed within one year after such claim or cause of action arose, or be forever barred.
  2. Dispute Resolution.  PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND Clean Drop HAVE AGAINST EACH OTHER ARE RESOLVED.
  3. We strongly encourage you to first contact us directly to seek a resolution of any dispute or claim by emailing support@clean-drop.com.  You and Clean Drop agree that any and all disputes or claims that have or may arise between you and Clean Drop shall be resolved exclusively through final and binding arbitration, rather than in court. 
  4. The arbitration will be conducted on a confidential basis pursuant to the Commercial Arbitration Rules of the American Arbitration Association, as modified by this Agreement to Arbitrate. The arbitration will be conducted before one commercial arbitrator with substantial experience in resolving commercial contract disputes.  Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury.  Arbitrator decisions are as enforceable as any court order and are subject to very limited review by the court.
  5. The arbitration will be confidential, and neither you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award; and the arbitrator may award any individual relief or individual remedies that are permitted by applicable law.
  6. If any part of this arbitration provision is deemed to be invalid, unenforceable or illegal, then the balance of this arbitration provision will remain in effect and will be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein.  If for any reason a claim proceeds in court rather than in arbitration, the dispute will be exclusively brought in state or federal court in Davidson County, Tennessee.
  7. Expenses and Attorneys’ Fees.  In the event any action is brought to enforce any provision of these Terms or to declare a breach of these Terms, the prevailing party shall be entitled to recover, in addition to any other amounts awarded, reasonable legal and other related costs and expenses, including attorney’s fees, incurred thereby.
  1. Termination  

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our Services. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate these Terms at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

  1. DMCA Notice

We respect the intellectual property rights of others, and we prohibit the uploading, posting, transmitting, sharing, or otherwise making available any material that violates another party’s intellectual property rights. When we receive proper notification of alleged copyright infringement, we may promptly remove or disable access to any allegedly infringing material and may terminate any Account of any repeat infringer, in accordance with the Digital Millennium Copyright Act (“DMCA”). If you believe that your own copyrighted work is accessible on the Services or any service in violation of your copyright, then You may provide our designated agent with a written communication as set forth in the DMCA, 17 U.S.C. Sec. 512(c)(3) that contains substantially the following information:

  • Identify in sufficient detail the copyrighted work or intellectual property that you claim has been infringed, so that we can locate the material. 
  • Provide the electronic or physical signature of the owner of the copyright or a person authorized to act on the owner’s behalf. 
  • Include a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law. 
  • Include a statement by you that the information contained in your notice is accurate and that you attest under the penalty of perjury that you are the copyright owner or that you are authorized to act on the copyright owner’s behalf. 
  • Include your name, mailing address, telephone number, and email address.  You may submit your notification of alleged copyright infringement by email to support@clean-drop.com.  
  1. General
  1. Notification Procedures and Changes to the Terms. Clean Drop may provide notifications, whether such notifications are required by law or are for marketing or other business-related purposes, to you via email notice, written or hard copy notice, or through posting of such notice on our website, as determined by Clean Drop in our sole discretion. Clean Drop reserves the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notifications. Clean Drop is not responsible for any automatic filtering you or your network provider may apply to email notifications we send to the email address you provide us. Clean Drop may, in its sole discretion, modify or update these Terms from time to time, and so you should review this page periodically. When we change the Terms in a material manner, we will update the last modified date at the bottom of this page. Your continued use of the Services after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future terms, do not use or access (or continue to access) the Services.
  1. Electronic Communications.  Our communications with you via the Services use electronic means, whether you visit the Services or send us an email, or whether we post notices on the Services or communicate with you via email or text. For contractual purposes, you consent to receive communications from us in an electronic form, and you agree that all terms and conditions, agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing. 
  1. Entire Agreement / Severability. These Terms shall constitute the entire agreement between you and Clean Drop concerning the Services. If any provision of these Terms is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect
  1. No Waiver. No waiver of any term herein shall be deemed a further or continuing waiver of such term or any other term, and Clean Drop’ failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
  1. Feedback.  We may use any reports, comments, ideas and suggestions in any form regarding the Services that you provide to us (collectively, the “Feedback”). You grant us a worldwide, non-exclusive, irrevocable, perpetual, royalty-free right and license to incorporate and use the Feedback in connection with any Services and services. 
  1. Interpretation. Section headings are for reference only, and shall not be construed as substantive parts of the Terms. Each capitalized term used in these Terms shall have the meaning attributed to it in any part of these Terms. 
  1. Survival. You acknowledge and agree that all indemnification, confidentiality, intellectual property, governing law, dispute resolution, limitation of liability and other clauses including those provisions which by their terms contemplate survival shall survive the termination or expiration of these Terms regardless of the cause of such termination. 
  1. Assignment. This Agreement, and any rights and licenses granted hereunder, may not be transferred or assigned by you. Any attempted transfer or assignment in violation hereof shall be null and void.

Contact Us. Please direct any questions you may have about the Services or these Terms to support@clean-drop.com.